Start a Return
To process a return, please submit a request through our returns portal within 30 days and we'll do our best to make things right.
Please make sure to read our full return policy for information on eligible returns.
Frequently Asked Questions
How much is shipping?
- Orders under $49.99 are subject to a $4.99 shipping fee.
- Orders of $50 and above will be charged a $5.99 shipping fee.
- Additional fees apply for expedited shipping.
If you need your order delivered by a specific date or would like it to arrive sooner, please contact us. We’ll help ensure it ships on time!
How long will it take to receive my order?
Orders are usually shipped out within 1-2 business days. Free ground shipping normally takes 5-8 business days, while expedited shipping will take about 3-4 business days.
Can I change my shipping address after placing an order?
After placing an order, you may change your shipping address only if the item has not yet shipped. If you already received the shipping confirmation e-mail, then we will no longer be able to change your address.
Do you offer international shipping?
We currently only ship to addresses located within the United States. We are working to expand our network so that we can offer our products to countries around the world!
Returns & Refunds
What is your return policy?
To process a return, please submit a request through our returns portal within 30 days and we'll do our best to make things right.
You may also contact us anytime at info@heritagepress.co and we'll get back to you within 24-48 hours. If you contact us past 30 days of receiving your order, please understand that a return may not be possible.
A return shipping fee of $5.99 applies to all returns.
All returned items must be sealed and unopened in their original packaging. Returns will be processed within 7 business days after we receive and inspect the items.
Any shipping fees paid are non-refundable.
If the returned books are found to have been opened or used, only store credit may be issued, or a damage fee may be deducted from the refund at the discretion of Heritage Kids Press.
No fees will be deducted if the return is due to a defective product, an incorrect item, or any error made by our shipping team.
Are returns free?
A return shipping fee of $5.99 applies to all returns.
All returned items must be sealed and unopened in their original packaging. Returns will be processed within 7 business days after we receive and inspect the items.
Any shipping fees paid are non-refundable.
If the returned books are found to have been opened or used, only store credit may be issued, or a damage fee may be deducted from the refund at the discretion of Heritage Kids Press.
No fees will be deducted if the return is due to a defective product, an incorrect item, or any error made by our shipping team.
I never received my order.
If the tracking information tells you that your order is delivered, but you cannot find it, please wait 2-3 business days as some carriers may prematurely mark the package as "Delivered". If you still haven't received your order, please contact us at info@heritagekidspress.com and we'll do everything we can to make things right!
If your package is marked “Delivered” but you haven’t received it, please contact us within 30 days. After 30 days, our ability to investigate may be limited, and we may not be able to assist with the issue.
I have a question that wasn't addressed in this FAQ.
If you have any other questions that weren't answered in this FAQ, please contact us at info@heritagepress.co and we'll do our best to help you!